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Ratings & Reviews

6 reviews

4.7
  • 3 stars
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  • 2 stars
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  • 1 star
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Problems with my Feed Dog for Ultra Feed LSZ

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I called customer service and explained my problem with a representative. She took my information and told me someone will contact me. Right away someone contacted me and asked me to send photos of my problem. I sent the photos and they contacted me again and told me what the problem might be and sent me a video to look at and told me I was still under warranty and to let them know if that was in fact the problem. It turns out it was. I contacted them again and within a few days or so they sent me the part. I can't thank them enough how they got to the bottom of my situation.

Total satisfaction

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Dear Sailrite,







I just received the needle plate and the feed dog here in the Republic of Panama. I appreciate your prompt and fast shipping of the items to Miami. Naturally, between Miami and Panama it took a little bit more time. I should also mention that the items were sent in a very small package, saving me money on the last leg of the shipping. I congratulate your Sailrite team on a job well done.







The parts are exactly what I ordered and are of a high quality, thank you very much. On our travels around the world, we meet many sailors who are proud owners of Sailrite sewing machines. We consider these machines an essential part of our equipment on board and hear only positive comments about your Sailrite sewing machines. Keep up your good work.







Regards,



Carolina

Parts in Trinidad

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I am in Trinidad and was concerned about getting parts when I broke a needle plate on my LSZ-1. Between Sailrite and Ezone I got it and a few spares within a week. Ezone charged a fair price for shipping and customs. As always the people at Sailrite help me keep my machine in top working order. Too bad I found out about easy shipping is here -- now I need to place another order. One of the spares that I ordered was a Feed Dog, who would think there would be a video on installing such a simple part. Sailrite attention to detail showed a few tricks for installing made the install much easer.

Broken but received replacement quickly

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I purchased my Sailrite LSZ-1 machine last year to sew sails for my sailboat I built and have made a few smaller items. When I was working on making my sailboat cover, the feed dog broke and stopped my progress (it was the weekend when this happened). I called Sailrite on Monday and I had the part on delivered by Wednesday - free part and shipping. After a quick installation (I watched video from Sailrite) I was up and going again. It is always disheartening to have equipment break, but the folks at Sailrite are the best in standing behind their products, help when advise is needed, and have always been pleasant. I wish all companies had such wonderful service like Sailrite.

LSZ-1 feed dog

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I was tired of the fabric not feeding properly and the machine producing very small stitches. I suspected the feed dog was the issue although a rep told me to tighten the foot tensioner. My issues were resolved after installing the new feed dog

Improved feed dog

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I am happy to say that this improved feed dog is working. I just made a bunch of dog collars and the feed dog is still in one piece. Having gone through 4 previous feed dogs I'm thrilled. Nothing is more discouraging than to be in the middle of a project and have to come to a complete halt because the feed dog has broken and you are dead in the water. To say the least not having my machine a year yet and having 4 feed dogs break I'm elated that the remake works. Now that I've said this it better not break tomorrow when I resume my sewing.