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Account Information

Registration - Opening a New Account

You do not need to be a registered Sailrite customer to place an order, however there are benefits to registering. Registration can save your address and credit card details (if desired) for use on future orders and allow you to track the status of your orders (even those placed over the phone).

Register while placing an order or go to Login at the top of the page. Under New Customer, fill out your name and email address and provide a password to create an account.

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Managing My Account

Login to view your account information, change your e-mail address or password, add or change addresses, update credit card information, view orders and estimates, or see a statement on your account.

If you forget your password, select Login at the top of the page and click "Forgot password?" Enter your email address to see your password hint. Call us at 800.348.2769 or 260.244.4647 if your existing account does not include your email address.

You are allowed only one billing address, but multiple shipping addresses can be stored. Orders are automatically shipped to the default shipping address unless another address is selected.

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Changing My E-mail Address & Password

Login and go to “My Account” at the top of the page.

To update your email address, select "Profile Information" from the left column, edit the email address field, and click Update.

To change your password, select "Update Your Password" from the left column, enter your current password, create your new password, and click Update.

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Online Support Case

An online support case is for product support only. For general inquiries, please contact us by e-mail, phone, or online chat. An online support case can be filed from your web account. A web account is created when you register online or automatically when you place an order (if e-mail and password is provided).

Login and go to “My Account” to file a support case. Select "Start a Support Case" from the left column, fill out the form, and click Submit to report a problem or ask a question regarding a Sailrite product. Your case will be assigned and reviewed accordingly within Sailrite. Once reviewed, you will receive an e-mail with a response or solution to your inquiry.

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