horizontal stitch

Ordering & Payment

Online Orders

Find products by typing in keywords or part numbers in the search box or by selecting a category from the navigation bar at the top of each page. Our search engine will return a list of relevant products and/or videos. Refine down your list as necessary using the attributes in the left column (e.g. Color, Price, Brand, etc.). Click on any item to see its complete description and pricing. Click on the green "Add to Cart" to add the product to your shopping cart.

Once you have placed the items you want to purchase in your cart, either click on "My Cart" or "Checkout." Select "Proceed to Checkout" from the shopping cart and either login or continue as a New Customer. Choose your desired shipping method and enter any payment information. You will always have the opportunity to review your order before the order is submitted.


Back to Top >

Phone Orders

If you prefer, you can place your order by phone. We have friendly sales representatives standing by at our Indiana headquarters, ready to take your call. To expedite your ordering process, it is helpful if you have your account number and the part numbers of the products you wish to order handy when you call in.

Store hours: Monday–Friday, 8AM–5PM, EST/EDT.


Back to Top >

Sewing Machine Dealers

United States

Sailrite sewing machines are now exclusively sold by Sailrite in the United States! We're proud of our sewing machines, and you'll find we offer the best in sewing machine service and support. We also offer a complete selection of sewing machine accessories and parts so you can customize and maintain your machine with ease.

Sewing machine specifications and ordering information can be found on each of our sewing machines on our website or in our catalog.

Canada

Mason Sewing Machine Company of British Columbia, Canada has been a Sailrite sewing machine dealer since 1999. The Mason Company was established in 1948. Canadians can expect superior support and training from Mason. Mason is prepared to demonstrate the Sailrite line of products.

Mason Sewing Machine Co., Ltd.
#106-310 East Kent Ave. S
Vancouver, B.C.
V5X 4N6
Phone: (604) 327-3800
Toll Free: (800) 663-5964 Ext# 2843
Fax: (604) 327-4131
www.masonsewingmachine.com
info@masonsewingmachine.com

Masons Sewing Machine Co., Ltd.
Unit #5 – 1234 Reid St.
Richmond Hill, Ontario, Canada L4B 1C1
Phone: (800) 360-6797

Australia

Sailrite is proud to appoint Queensland Sewing Machines in Australia as its authorized Oceania dealer. Queensland Sewing Machines has more than 57 years of expertise in the industry. Their sales staff is knowledgeable and they excel at providing a high level of customer service and support. Currently they carry a range of new Sailrite sewing machines to suit most purposes and fabrics. Please contact Queensland Sewing Machines to discuss and purchase Sailrite sewing machines and related products. Their location is ideal for order fulfillment through-out Australia, New Zealand, and the Oceania area.

Queensland Sewing Machines Pty Ltd.
Unit 6, 17 Cairns St.
Loganholme, Queensland, 4129 Australia
Phone: +61-(0)7-3209 6999
Fax: +61-(0)7-3209 8399
www.qldsewingmachines.com.au
sales@qldsewingmachines.com.au

United Kingdom

Sailrite announces its authorized sewing machine distributor in the United Kingdom - Solent Sewing Machines Ltd. Solent has long specialized in long arm sailmaking sewing machines and automation for the technical textile industry and is looking forward to handling Sailrite's portable "walking foot" Ultrafeed machines for sail and canvas work and Sailrite's portable power systems for standard arm industrial machines.

Solent Sewing Machines Ltd.
Unit 5, Warrior Business Centre
Fitzherbert Road, Farlington
Portsmouth PO6 1TX UK
Phone: +44 (0)23-9232-5975
Fax: +44(0)23-9232-5985
www.solentsew.co.uk


Back to Top >

Payment Methods

We accept credit cards (Visa, MasterCard, Discover, and American Express), checks, wire transfers, or money orders in US funds. Orders paid by check will be held for approximately 10 days or until the check clears. In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus a $25.00 fee as permitted by state law. Sorry, no CODs (cash on delivery).

Registered customers can keep credit card information on file for future orders. Check the "Save My Credit Card Information" box on the payment information screen when placing an online order. Refer to Account Information to learn how to register.

International Customers: In some cases, first-time international customers will be required to fax a copy of their credit card with a SIGNED letter authorizing us to take payment on the card. You will be notified by email of this requirement. If you wish to pay with a wire transfer, please contact us for proper information.


Back to Top >

Credit Card Authorization & Verification

All online orders are subject to credit card authorization and verification. To avoid any delays with your order, please make sure all billing information you provide us exactly matches your credit card issuing bank records.

Sailrite will not charge your credit card until your order has been shipped. When you place your order, your credit card statement may show a pending charge that looks like it has been deducted from your account. This is an authorization hold your bank uses to reserve funds for your order. If your order is cancelled, your pending charges will be released within 3–7 days per your issuing credit card bank policies. You may contact your bank regarding authorization holds as policies may vary.

Debit Cards

If your debit card is declined please note that most banks have a daily purchase limit. Call your bank to verify if this is the case. Some banks will approve larger one-time purchases upon request.


Back to Top >

Using a Coupon Code or Gift Certificate

Any promotion code or gift certificate number should be entered at the payment screen during online checkout or mentioned by phone during the order process. Any discounts will be applied to the total of your order and will be available for review before the order is submitted.


Back to Top >

Taxes & Tax-exempt Purchasing

Sailrite is required by law to charge sales tax in any state we have a physical presence. Therefore, only orders being shipped to an Indiana address will be charged sales tax.

Please note that you will be able to review your order AFTER payment information has been entered. An order is not placed until you review and submit.


Back to Top >

Domestic Backorders

If an item is backordered for less than 5 days we will hold the entire order to ship it complete. If the backorder is expected to take longer, we will typically ship what items are in stock and the backorder(s) when it arrives (you will not be charged any additional delivery if a backorder must be sent separately).

International Backorders

We will hold an order for up to 7 days to ship everything complete. Should an item on the order take longer than a week for us to receive we will notify you. We can either continue to hold the order until the backordered item(s) arrive or we can delete the item(s) from the order. In some cases we may also make substitute product suggestions.


Back to Top >

Order Confirmation

An email confirmation will be sent to you as soon as we receive your order. Another email will be sent notifying you when your order has been shipped (including a tracking number when available).

If you have not received any emails from Sailrite, check your spam folder! You will need to manually add sailrite@sailrite.com to your approved domain list in order to receive future e-mails from us.


Back to Top >