Ordering & Payment
Placing an Order
Find products by typing in keywords or part numbers in the search box or by selecting a category from the blue navigation bar at the top of each page. Our search engine will return a list of relevant products and/or videos. Refine down your list as necessary using the refinements in the left column (e.g. Color, Price, Brand, etc.). Click on any item to see its complete description and pricing. Click on the green "Add to Cart" to add the product to your shopping cart.
Once you have placed the items you want to purchase in your cart, either click on the shopping cart or “Checkout.” Select “Checkout” and either login or continue as a New Customer. Choose your desired shipping method and enter any payment information. You will always have the opportunity to review your order before the order is submitted.
We accept credit cards (Visa, MasterCard, Discover, and American Express), checks, wire transfers, or money orders in US funds. Orders paid by check will be held for approximately 10 days or until the check clears. In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus a $25.00 fee as permitted by state law. Sorry, no CODs (cash on delivery).
Registered customers can keep credit card information on file for future orders. Select “Save My Credit Card Information” on the payment information screen when placing an online order. See “Account Information” - “Registration-Opening a New Account” to learn how to register.
INTERNATIONAL CUSTOMERS: In some cases, first-time international customers will be required to fax a copy of their credit card with a SIGNED letter authorizing us to take payment on the card. You will be notified by email of this requirement. If you wish to pay with a wire transfer, please contact us for proper information.
Credit Card Authorization and Verification
All online orders are subject to credit card authorization and verification. To avoid any delays with your order, please make sure all billing information you provide us exactly matches your credit card issuing bank records.
Sailrite will not charge your credit card until your order has been shipped. When you place your order, your credit card statement may show a pending charge that looks like it has been deducted from your account. This is an authorization hold your bank uses to reserve funds for your order. If your order is cancelled, your pending charges will be released within 3–7 days per your issuing credit card bank policies. You may contact your bank policies' regarding authorization holds as policies may vary.
Sailrite is required by law to charge sales tax in any state we have a physical presence. Companies are required by the state and local tax authority to pay sales tax on all items that are sold in or shipped to a location within a state that has a physical presence.
Using a Promotion Code or Gift Certificate
Any promotion code or gift certificate number should be entered at the payment screen during online checkout. Any discounts will be applied to the total of your order and will be available for review before the order is submitted.
Please note that you will be able to review your order AFTER payment information has been entered. An order is not placed until you review and submit.
An email confirmation will be sent to you as soon as we receive your order. Another email will be sent notifying you when your order has been shipped (including a tracking number when available).
If you have not received any emails from Sailrite, check your spam folder! You will need to manually add firstname.lastname@example.org to your approved domain list in order to receive future e-mails from us.
No Hassle Guarantee
We do our best to satisfy every order and request accurately and completely. We carry only the best products by well known and respected manufacturers. If you are not satisfied with each and every item you have purchased, please give us a call and we will make it right!
If an item is backordered for less than 5 days we will hold the entire order to ship it complete. If the backorder is expected to take longer we will ship what items are in stock and the backorder(s) when it arrives (you will not be charged any additional delivery if a backorder must be sent separately).
INTERNATIONAL ORDERS: We will hold an order for up to 7 days to ship everything complete. Should an item on the order take longer than a week for us to receive we will notify you. We can either continue to hold the order until the backordered item(s) arrive or we can delete the item(s) from the order. In some cases we may also make substitute product suggestions.
Canceling or Modifying an Order
Order changes can only be made over the phone with a live sales representative. Phone messages and emailed order changes will not be accepted. Once an order has been sent to the warehouse for picking, it can no longer be modified.
Once shipped, an order has incurred shipping fees. You may return the order, but any shipping charges incurred will not be credited. This policy also applies to any order that receives free shipping.
Items may be returned within 30 days for a 90% refund less delivery (if an order received free shipping and the order is returned, shipping will be deducted from the amount refunded). The item being returned must be in the same condition as it was sent, including all packaging and instructions. A return authorization (RA) number is required to be printed on the outside of all packaging. Please call Customer Service at 260-244-4647 for an RA number and have the CS# or INV# from your receipt ready!
Items that may NOT be returned: Special Order Items, Sail Kits, Anything custom made or custom cut, Ultrasuede, Ultraleather, ATN Spinnaker Socks, ATN Genoa Sleeves, Guidebooks, Samples, DVD’s, Gift Certificates or any item that has been cut.
No returns after 30 days.
If a package is refused, abandoned, or returned to us for any reason, all delivery or return charges incurred will be charged to you. If an invalid shipping address is provided at the time of ordering, all shipping and re-routing charges will be the customer’s responsibility. Returns will be subject to a 10% restocking fee.