Ordering & Payment
Placing an Order
Once you have placed the items you want to purchase in your cart, either click on the shopping cart or “Checkout.”
If using PayPal, hit the “Check out with PayPal” button in your shopping cart and follow the instructions. Otherwise,
select “Checkout” and either login or continue as a New Customer. Choose your desired shipping method and enter in
any payment information. You will always have the opportunity to review your order before the order is submitted.
Payment Methods
We accept credit cards (Visa, MasterCard, Discover, and American Express), checks, or money orders in US funds.
Orders paid by check will be held for approximately 7 days or until the check clears. Sorry, no CODs.
Registered customers can keep credit card information on file for future orders. Select “Save My Credit Card Information”
on the payment information screen when placing an online order. See “Account Information” - “Registration-Opening a New Account”
to learn how to register.
INTERNATIONAL CUSTOMERS: In some cases, first-time international customers will be required to fax a copy of their credit
card with a SIGNED letter authorizing us to take payment on the card. You will be notified by email of this requirement.
If you wish to pay with a wire transfer, please contact us for proper information.
Using a Promotion Code or Gift Certificate
Any promotion code or gift certificate number should be entered at the payment screen during online checkout. Any discounts
will be applied to the total of your order and will be available for review before the order is submitted.
Please note that you will be able to review your order AFTER payment information has been entered. An order is not placed
until you review and submit.
Email Confirmations
An email confirmation will be sent to you as soon as we receive your order. Another email will be sent notifying you
when your order has been shipped (including a tracking number when available).
If you have not received any emails from Sailrite, check your spam folder! You will need to manually add sailrite@sailrite.com
to your approved domain list in order to receive future e-mails from us.
No Hassle Guarantee
We do our best to satisfy every order and request accurately and completely. We carry only the best products by well known and
respected manufacturers. If you are not satisfied with each and every item you have purchased, please give us a call and we will
make it right!
Backorder Policy
If an item is backordered for less than 5 days we will hold the entire order to ship it complete. If the backorder is expected
to take longer we will ship what items are in stock and the backorder(s) when it arrives (you will not be charged any additional
delivery if a backorder must be sent separately).
INTERNATIONAL ORDERS: We will hold an order for up to 7 days to ship everything complete. Should an item on the order take
longer than a week for us to receive we will notify you. We can either continue to hold the order until the backordered item(s)
arrive or we can delete the item(s) from the order. In some cases we may also make substitute product suggestions.
Cancelling or Modifying an Order
Once an online order is submitted, it can no longer be updated online. Call 800.348.2769 as soon as possible as some orders are
packaged and shipped within a few hours of receiving. Orders can ONLY be modified during ‘Pending Approval Status’ and the total
order amount cannot be increased by more than 15%. Orders can be cancelled while in ‘Pending Approval Status’ and a new larger
order placed with a second authorization. Login to “My Account” to monitor your order status.
Once shipped, an order has incurred shipping fees. You may return the order, but any shipping charges incurred will not be credited.
This policy also applies to any order that receives free shipping.
Return Policy
Items may be returned within 30 days for a 90% refund less delivery. The item being returned must be in the same condition as
it was sent (resalable as new). A return authorization (RA) number is required to be printed on the outside of all packaging.
Please call Customer Service at 800.348.2769 for an RA number and have the CS# or INV# from your receipt ready!
Items that may NOT be returned: Special Order Items, Ultrasuede, Ultraleather, Foam, ATN Spinnaker Socks, Guidebooks, Samples,
CD’s, DVD’s or any item that has been cut.
The Sailrite Annapolis retail store will only accept returns for items purchased in store.
No returns after 30 days.
Restocking Fee
If a package is refused, abandoned, or returned to us for any reason, all delivery or return charges incurred will be charged
to you. If an invalid shipping address is provided at the time of ordering, all shipping and re-routing charges will be the
customer’s responsibility. Returns will be subject to a 10% restocking fee.