Shipping – U.S. & International

Shipping Methods

UPS

UPS tends to be more reliable for all shipments and is less expensive than the US Postal Service for larger, heavy orders. UPS offers several shipping methods. Ground delivery can take up to 7 days to some parts of the United States whereas air shipment services can take as little as one day. Keep in mind that quicker delivery methods always cost more.

UPS will not deliver to PO Boxes or to an APO or FPO address.

INTERNATIONAL SHIPPING: UPS generally takes about 3 to 5 days for delivery of international shipments. Sailrite has negotiated for a large discount on shipping rates for orders going outside of the United States. We have decided to pass this discount on to you in order to encourage international ordering. If you compare the shipping price from our website (UPS Express, UPS Expedited and UPS Saver) to UPS published rates you will find our rate to be less expensive.

United States Postal Service (USPS)

Packages sent Priority Mail within the United States take 3 to 10 days for delivery (excluding Sunday). Shipments can be sent to PO Boxes and APO/FPO addresses. United States Postal Service (USPS) offers only limited tracking information.

INTERNATIONAL SHIPPING: Delivery for international shipments typically takes between 7 and 14 days. Size and weight restrictions vary by country.

Other

Sailrite does not offer third party billing.

Sailrite does not ship cash on delivery (COD).

INTERNATIONAL SHIPPING: We have tried our best to accommodate appropriate shipping methods to foreign countries. If there are no appropriate shipping methods to your location, please contact us by email to request a shipping estimate for your current cart contents. We will email the order as an Estimate with accurate shipping charges.

Shipping Charges

The most accurate way to see available shipping methods and charges is during checkout. Once items have been added to your shopping cart, click “Checkout” and shipping charges can be viewed and selected prior to entering payment information.

Shipping estimates can also be calculated for the contents of your cart at any time. The “Calculate Shipping” button in your shopping cart will show you the least expensive shipping method. Various shipping methods can be selected when you place your order during checkout.

INTERNATIONAL SHIPPING: We only charge for shipping and the order contents. There are no US taxes on orders shipped outside of the United States. Additional taxes, duties, local delivery charges, and other miscellaneous fees at the destination are your responsibility. Our UPS rates include UPS brokerage fees. Duties, taxes, and additional fees (sometimes classified as brokerage fees) may be incurred depending upon the country of destination and the items ordered. Sailrite is diligent to select appropriate tariff codes for products but cannot guarantee the codes listed on the commercial invoice will be the best (least taxed) for any particular country. Shipments are valued and insured at invoiced pricing. Valuation for purposes of taxation does include shipping charges (often required for international destinations).

Shipping Restrictions

Flammable items cannot be shipped by air services (Second and Next Day Air) or to APO addresses or foreign countries. Look for the flammable icon in the product’s Shipping tab.

With UPS, the maximum product length for shipping is 8 ft. (96”) and the maximum length and girth combined is 130”. With United States Postal Service (USPS), the maximum length and girth combined is 108” for US and Canadian shipments.

PO Boxes and APO/ FPO addresses can receive shipments from United States Postal Service (USPS) only. UPS will not ship to these addresses. If an inappropriate shipping method is selected, we will contact you with a revised shipping amount.

Estimated Shipping Date

Orders are typically shipped within 1 to 3 days of receipt excluding weekends and holidays. Please keep in mind that some items are in high demand during certain seasons. Sail kits and finished items will require additional time for custom design, labor, and receipt of any special order fabrics. We will make every effort to keep you informed about orders which may take a little longer than normal to ship.

All orders are fulfilled and shipped between Monday and Friday excluding US holidays. For air shipments (UPS 2nd Day or Next Day), the order cutoff time is 12 noon EST/EDT for guaranteed departure that day. Air services count only business days, so if you place an order on Thursday before 12 noon EST/EDT and choose 2nd day air, your order will not arrive until Monday.

Tracking an Order

Packages shipped by UPS are trackable. If a valid e-mail address is provided, a shipping confirmation with tracking number will be sent when the order is shipped. Visit www.ups.com to enter the tracking number and check the progress of your shipment.

United States Postal Service (USPS) offers limited tracking information as they only scan the package when received and delivered. Visit www.usps.com and enter the tracking number to check the progress of your shipment.

If you have not received a shipping confirmation, your order has not been shipped, the email address provided was invalid, or the email was blocked by your spam filter.

Lost or Damaged Shipments

If you think your package is lost, first check around the house or business and with neighbors to make sure they didn’t sign in your absence. Then call us or the carrier to request a driver follow-up. UPS loss claims move rather quickly and a delivery signature (if available) can report who signed for the package. If a United States Postal Service (USPS) package is lost, a claim cannot be filed until 21 days after the ship date for US shipments and until 45-60 days for international shipments (per Post Office guidelines).

If damage is incurred due to shipping, contact the carrier directly or call us within 7 days. SAVE ALL PACKAGING as the carrier will need to see it and a claim cannot be made without it. Inspect the shipping carton for holes, crushed corners, or CLEAR tape (Sailrite does not use CLEAR packaging tape). Be prepared to describe the damage in detail. We may request digital photos of the box and its contents to help expedite a claim with the carrier on your behalf.

Once a loss or damage claim is approved, we can resend the order or provide a credit.

INTERNATIONAL SHIPPING: Please remember that shipping times are estimates, not guarantees, and that delays can be caused by customs in the receiving country.

Wrong Shipping Address

Be very careful when entering shipping addresses! There will be a $10 charge to change the shipping address once the order is shipped. Remember that small mistakes will usually not cause any delivery delays, however a bad or wrong address may cause long delays. If the package gets returned to us, we can resend the package to a new address but you will be responsible for the original and additional shipping charges.

Frequently Asked Shipping Questions

What if there is a delivery attempt notice on my door?

Sailrite does not require a delivery signature. UPS drivers have discretion to decide if it is safe to leave a package at its destination without a delivery signature. The notice will provide the date/time of the next delivery attempt or tell you to call the local UPS hub to arrange for pick-up.

If multiple attempts are made to deliver the package(s) without success, the order will be returned to our warehouse. We will notify you of the delivery failure and determine a course of action. Should we need to re-send your order, you will be responsible for additional shipping charges. If you refuse the order or delivery, we will credit the price of the items ordered (less 10% restocking fees) but NOT the shipping and handling charges (includes all shipping and handling fees incurred during delivery and return).

Can you put delivery instructions on the package?

We will try to accommodate requests to write things like “Leave on porch” but cannot guarantee that the carrier will follow through with the request. If the note MUST be followed, we suggest posting a large note on your door around the time of delivery instructing the carrier of your request.

What can I do if the product I purchased from Sailrite broke?

Sailrite directly warrants all products for 30 days, including items not manufactured by Sailrite. Should you experience a problem within 30 days, please contact us by phone, email or create an online support case. Any defective/broken items must be returned to Sailrite Headquarters (IN) before a replacement or repair can be return shipped. Shipping charges both ways are the customer’s responsibility. Tools which have been misused will not be replaced.

Should a product break or fail after 30 days, contact the manufacturer directly. If the manufacturer is unknown (look on product and packaging), please create an online support case and we will correspond with the manufacturer on your behalf. Some manufacturers are better than others about replacements for broken or defective products. We will try our best but cannot guarantee a replacement.