Shipping – U.S. & International
FedEx tends to be more reliable for all shipments and is less expensive than the US Postal Service for larger,
heavy orders. FedEx offers several shipping methods. Ground delivery can take up to 7 days to some parts of the
United States whereas air shipment services can take as little as one day. FedEx Express does not deliver on weekends. Keep in mind that quicker delivery methods always cost more.
FedEx will not deliver to PO Boxes or to an APO or FPO address.
INTERNATIONAL SHIPPING: FedEx generally takes about 3 to 5 days for delivery of international shipments. Sailrite
has negotiated for a large discount on shipping rates for orders going outside of the United States. We have decided
to pass this discount on to you in order to encourage international ordering. If you compare the shipping price from
our website (FedEx International Priority, FedEx International Economy) to FedEx published rates you will find our rate to be
less expensive. FedEx will automatically broker all packages unless otherwise requested. Sailrite will assume that FedEx will broker any package (often the fastest method) unless you specifically instruct us to use a different broker. To use your own broker, we require the broker name, address, phone, and email address to be provided in the 'Order Notes' box on the final order confirmation page. Please refer to Shipping Charges - International for additional charges that may be incurred when using your own broker.
United States Postal Service (USPS)
Packages sent Priority Mail within the United States take 3 to 10 days for delivery (excluding Sunday). Shipments
can be sent to PO Boxes and APO/FPO addresses. United States Postal Service (USPS) offers only limited
INTERNATIONAL SHIPPING: Delivery for international shipments typically takes between 7 and 14 days. Size and
weight restrictions vary by country.
Sailrite does not offer third party billing.
Sailrite does not ship cash on delivery (COD).
INTERNATIONAL SHIPPING: We have tried our best to accommodate appropriate shipping methods to foreign countries.
If there are no appropriate shipping methods to your location, please contact us by email to request a shipping
estimate for your current cart contents. We will email the order as an Estimate with accurate shipping charges.
The most accurate way to see available shipping methods and charges is during checkout. Once items have been
added to your shopping cart, click “Checkout” and shipping charges can be viewed and selected prior to entering
INTERNATIONAL SHIPPING: We only charge for shipping and the order contents. There are no US taxes on orders
shipped outside of the United States. Additional taxes, duties, local delivery charges, and other miscellaneous fees
at the destination are your responsibility. Our FedEx International Priority and FedEx International Economy rates include FedEx brokerage fees. Duties, taxes, and additional fees (sometimes classified as brokerage fees) may be incurred (invoiced by FedEx) depending upon the country of destination and the items ordered. If you have selected to use your own broker, FedEx will charge an additional fee of $10 or $0.50 per shipment pound (whichever is greater). Also, you may incur additional brokerage fees from your broker. Sailrite is diligent to select appropriate tariff codes for products but cannot guarantee the codes listed on the commercial invoice will be the best (least taxed) for any particular country. Shipments are valued and insured at invoiced pricing. Valuation for purposes of taxation does include shipping charges (often required for international destinations).
Flammable items cannot be shipped by air services (Second and Next Day Air) or to APO addresses or foreign
countries. Look for the flammable icon in the product’s Shipping tab.
With FedEx, the maximum product length for shipping is 8 ft. (96”) and the maximum length and girth combined is 130”.
With United States Postal Service (USPS), the maximum length and girth combined is 108” for US and Canadian shipments.
PO Boxes and APO/ FPO addresses can receive shipments from United States Postal Service (USPS) only. FedEx will not ship
to these addresses. If an inappropriate shipping method is selected, we will contact you with a revised
Estimated Shipping Date
Orders are typically shipped within 1 to 3 days of receipt excluding weekends and holidays. Please keep in mind that
some items are in high demand during certain seasons. Sail kits and finished items will require additional time for
custom design, labor, and receipt of any special order fabrics. We will make every effort to keep you informed about
orders which may take a little longer than normal to ship.
All orders are fulfilled and shipped between Monday and Friday excluding US holidays. For air shipments (FedEx Express), the order cutoff time is 12 noon EST/EDT for guaranteed departure that day. Air services count only
business days, so if you place an order on Thursday before 12 noon EST/EDT and choose 2nd day air, your order will
not arrive until Monday. FedEx Express does not deliver on weekends.
Tracking an Order
Packages shipped by FedEx are trackable. If a valid e-mail address is provided, a shipping confirmation with tracking
number will be sent when the order is shipped. Visit www.fedex.com to enter the tracking number and check the progress
of your shipment.
United States Postal Service (USPS) offers limited tracking information as they only scan the package when received
and delivered. Visit www.usps.com and enter the tracking number to check the progress of your shipment.
If you have not received a shipping confirmation, your order has not been shipped, the email address provided was
invalid, or the email was blocked by your spam filter.
Lost, Damaged or Missing Items
If you think your package is lost, first check around the house or business and with neighbors to make sure they
didn’t sign in your absence. Then call us or the carrier to request a driver follow-up. FedEx loss claims move rather
quickly and a delivery signature (if available) can report who signed for the package. If a United States Postal Service
(USPS) package is lost, a claim cannot be filed until 21 days after the ship date for US shipments and until 45-60 days
for international shipments (per Post Office guidelines).
If damage in shipping has occurred or if items are missing, contact us within 7 days. SAVE ALL PACKAGING without it a claim cannot be made. Inspect the shipping carton for holes, crushed
corners, or CLEAR tape (Sailrite does not use CLEAR packaging tape). Be prepared to describe the damage in detail. We
may request digital photos of the box and its contents to help expedite a claim with the carrier on your behalf.
Once a loss or damage claim is approved, we can resend the order or provide a credit.
INTERNATIONAL SHIPPING: Please remember that shipping times are estimates, not guarantees, and that delays can be
caused by customs in the receiving country.
Wrong Shipping Address
Be very careful when entering shipping addresses! There will be a charge to change the shipping address once
the order is shipped (FedEx charges us and we pass along the cost). Remember that small mistakes will usually not cause any delivery delays, however a bad or wrong
address may cause long delays. If the package gets returned to us, we can resend the package to a new address but you
will be responsible for the original and additional shipping charges.
Frequently Asked Shipping Questions
What if there is a delivery attempt notice on my door?
Sailrite does not require a delivery signature. FedEx drivers have discretion to decide if it is safe to leave a
package at its destination without a delivery signature. The notice will provide the date/time of the next delivery
attempt or tell you to call the local FedEx hub to arrange for pick-up.
If multiple attempts are made to deliver the package(s) without success, the order will be returned to our
warehouse. We will notify you of the delivery failure and determine a course of action. Should we need to re-send
your order, you will be responsible for additional shipping charges. If you refuse the order or delivery, we will
credit the price of the items ordered (less 10% restocking fees) but NOT the shipping and handling charges (includes
all shipping and handling fees incurred during delivery and return).
Can you put delivery instructions on the package?
We will try to accommodate requests to write things like “Leave on porch” but cannot guarantee that the carrier
will follow through with the request. If the note MUST be followed, we suggest posting a large note on your door
around the time of delivery instructing the carrier of your request.
What can I do if the product I purchased from Sailrite broke?
Sailrite directly warrants all products for 30 days, including items not manufactured by Sailrite. Should you
experience a problem within 30 days, please contact us by phone, email or create an online support case. Any
defective/broken items must be returned to Sailrite Headquarters (IN) before a replacement or repair can be
return shipped. Shipping charges both ways are the customer’s responsibility. Tools which have been misused
will not be replaced.
Should a product break or fail after 30 days, contact the manufacturer directly. If the manufacturer is
unknown (look on product and packaging), please create an online support case and we will correspond with the
manufacturer on your behalf. Some manufacturers are better than others about replacements for broken or defective
products. We will try our best but cannot guarantee a replacement.