Returns

Return Policy

Items must be received within 30 days of the original ship date. The customer is responsible for return shipping costs to Sailrite. Once Sailrite receives and accepts the returned item(s), the customer will receive a full refund on the item(s) less delivery. Unfortunately, Sailrite can not reimburse the cost of return shipping.

The item(s) being returned must be in the same condition as was sent, including all packaging and instructions. Any item that has been altered (cut, sewn, marked on, laminated, etc.) will not be refunded. If a package is refused or returned by the carrier, return shipping will be deducted from the amount refunded.

Return Process

To return an item, please email support@sailrite.com or call Customer Service at 260-244-4647 for a Return Authorization (RA) number. Have the CS# or INV# from your receipt ready when you call.

Be sure to repack your item in the same manner as it was sent. You will be held liable for any items that are broken in return shipping due to improper packaging.

Please include your RA number inside each package. All returns must be received by Sailrite within 30 days of the original ship date.

Returns take 5-7 business days to process after we receive them.

International Returns

If you are returning an order internationally, you are responsible for shipping, duties, taxes and brokerage fees. Sometimes these charges are invoiced by the carrier well after returns have been processed. We reserve the right to bill these fees even after credits for merchandise are made.

Packages that are refused at delivery outside of the United States will not be accepted by Sailrite. If arrangements for payment and delivery are not made within the carrier’s allotted timeframe (often just a few days), such packages are deemed abandoned and are destroyed by customs. If you refuse a package you will not receive the goods and no refund will be made by Sailrite. If you wish to return the goods, you must receive the package and then start the return process with a Return Merchandise Authorization (RMA).

Items That May Not Be Returned

Special orders, CDI Furlers, sail kits (or any kit that expressly states on the item's product page that it is nonreturnable), custom-made items, custom-cut items, Infinity Luxury Woven Vinyl™, Chilewich, Ultrasuede®, Ultraleather®, Ultraleather® Promessa®, Brisa®, foam, 1 yard fabric orders, samples, guidebooks, DVDs, gift certificates, or any item that has been altered in any way (e.g. cut, sewn, marked on, laminated) are not eligible for return. This is not a complete list. Items will be marked as nonreturnable on their individual product pages.

Warranties

General Warranties

Refer to the item's product page for full warranty information. If no warranty is listed, Sailrite directly warrants all products for 30 days from date of shipping for items not manufactured by Sailrite. Should you experience a problem within 30 days of the item being shipped, please contact us by phone, email or create an online support case. Any defective/broken items must be returned to Sailrite before a replacement or repair can be return shipped. Shipping charges both ways are the customer’s responsibility. Tools that have been misused will not be replaced. Sailrite’s liability is limited to the value of the goods purchased.

Should a product break or fail after 30 days, contact the manufacturer directly. If the manufacturer is unknown (look on product and packaging), please create an online support case and we will correspond with the manufacturer on your behalf. Some manufacturers are better than others about replacements for broken or defective products. We will try our best but cannot guarantee a replacement.

Sailrite Brand Warranties

Refer to the item's product page for full warranty information for Sailrite-branded products. Sailrite-branded products that do not have a warranty listed on the product page are warranted for 90 days from date of shipping. Should you experience a problem within 90 days of the item being shipped, please contact us by phone, email or create an online support case. Any defective/broken items must be returned to Sailrite before a replacement or repair can be return shipped. Shipping charges both ways are the customer’s responsibility. Tools that have been misused will not be replaced. Sailrite’s liability is limited to the value of the goods purchased.

Our Guarantee

We do our best to satisfy every order and request accurately and completely. If you are not satisfied with your order, please give us a call and we will try to make it right.