Order Status, Tracking & Delivery

An email confirmation will be sent to you as soon as we receive your order. Another email will be sent notifying you when your order has been shipped (including a tracking number when available).

If you have not received any emails from Sailrite, check your spam folder. You will need to manually add no-reply@sailrite.com to your approved domain list in order to receive future emails from us. These emails are send from a mailbox that is not monitored, so please do not reply.

Once your order has been submitted it cannot be added to, updated or changed in any way. The ability to cancel an order is limited, and not guaranteed. If an order is placed and cannot be canceled, items can be returned as directed in our Returns Policy.

Once your order has been submitted, it cannot be added to, updated or changed in any way. If your order has not yet been processed for shipping, the only option for changing the address is to cancel the order. The ability to cancel an order is limited, and not guaranteed.

In some instances, we may be able to redirect the package to be returned. Email info@sailrite.com to make this request. If we are able to have the package returned, we will process a return upon receiving the package, and you will receive a refund. All shipping charges, as well as an additional processing fee, will be deducted from the refund.

It is your responsibility to provide the proper shipping address when placing an order. Once the shipping courier has confirmed delivery at the address provided by you at checkout, it becomes your responsibility to take possession of the package. Neither Sailrite nor the shipping company will be held responsible in the event that package(s) are delivered to the wrong shipping address due to the address being incorrectly submitted by you at the time of purchase.

Domestic Backorders

If an item is backordered for less than 5 days we will hold the entire order to ship it complete. If the backorder is expected to take longer, we will typically ship what items are in stock and the backorder(s) when it arrives (you will not be charged any additional delivery if a backorder must be sent separately) unless otherwise specified by the customer. If a fabric sample is not available it will be removed from the order, it will not be backordered.

International Backorders

We will hold an order for up to 7 days to ship everything complete. Should an item on the order take longer than a week for us to receive we will either continue to hold the order until the backordered item(s) arrive or we will delete the item(s) from the order. In some cases we may make substitute product suggestions.

Packages shipped by FedEx are trackable. If a valid email address is provided, a shipping confirmation with tracking number will be sent when the order is shipped. Visit www.fedex.com to enter the tracking number and check the progress of your shipment. Customize your delivery (ie. leave delivery instructions, receive status updates, sign for a package, etc.) by signing up for FedEx Delivery Manager® on their website.

Packages shipped by United States Postal Service (USPS) have limited tracking information. Visit www.usps.com and enter the tracking number to check the progress of your shipment.

If you have not received a shipping confirmation, your order has not been shipped, the email address provided was invalid, or the email was blocked by your spam filter.

If you think your package is lost, first check around the house or business and with neighbors. Then call the carrier or Sailrite and request a driver follow-up. FedEx loss claims move rather quickly and a delivery signature (if available) can report who signed for the package. If a USPS package is lost, a claim cannot be filed until 21 days after the ship date for U.S. shipments and until 45-60 days for international shipments (per Post Office guidelines).

If damage in shipping has occurred or if items are missing, contact us within 7 days. Save all packaging, without it a claim cannot be made. Inspect the shipping carton for holes, crushed corners or CLEAR tape (Sailrite does not use CLEAR packaging tape). Be prepared to describe the damage in detail. We may request digital photos of the box and its contents to help expedite a claim with the carrier on your behalf.

Once a loss or damage claim is approved, we can resend the order or provide a credit.

Package insurance covers shipments while in transit. Loss, theft or damage after delivery is the responsibility of the recipient. Once the shipping courier has confirmed delivery, the package becomes the recipient’s responsibility. Should you believe your package(s) to have been stolen, please file a claim with your homeowner’s insurance and the local authorities.

Sailrite does not require a delivery signature. However, FedEx may, at its discretion, determine at the point of delivery that a signature is required.

If three attempts are made to deliver the package(s) without success, the order will be returned to our warehouse. We will notify you of the delivery failure and determine a course of action. Should we need to resend your order, you will be responsible for additional shipping charges.

If you refuse delivery, once the goods have been returned to and received by Sailrite, we will credit the price of the items ordered but not the shipping and handling charges (includes all shipping and handling fees incurred during delivery and return). Items that are non-returnable may not be refunded.

We recommend using FedEx Delivery Manager® to customize your delivery. You can leave delivery instructions, receive delivery alerts, sign for a package and more. For security, address changes are not available. Sign up for this free account at www.fedex.com.