Privacy & Security
For information on managing your privacy and security settings, please go to the “Managing My Account” section of the “Account Information” link in the footer of our website.
Last modified on September 23, 2021.
What customer information do we collect?
Information you give us.
Sailrite collects the information our customers give us when they create an account or place an order, which can include your name, email address, phone number, encrypted credit card number, and billing and mailing address. We also retain conversation history from our online chat so we can more easily recall previous conversations and pick up where we left off for dropped chats. Reviews and feedback, as well as support case history, are also stored so we can determine whether we have product or website issues, allowing us to more easily make corrections. At Sailrite, we know your privacy is important to you, and we never request more information from you than is needed in order to process a request or give you the best shopping experience.
Why and how do we collect customer information?
We collect customer information in order to process your requests, including purchases, customer service emails and phone calls, to provide you information for a better customer experience. We collect customer information from our online webforms (Trade Program application, sail quote form, catalog request, and email sign-up—the how-to page and sail data page—through the pop-up and footer), the Shopping Cart during checkout and over the phone when taking orders.
How do we use customer information?
We use data collected from our customers to send automated transactional emails after purchases. We ask for voluntary reviews to find out if our customers have any questions or issues with our products and services so we can resolve these issues as quickly as possible in order to maintain a better website and customer experience. Storing information such as prior order history and shipping address enables our sales and support team to more efficiently answer order-related questions or to quickly pull up an account for customers wanting to place orders over the phone.
We also occasionally use customers’ mailing addresses to send promotional mailers and catalogs. If you do not wish to receive mail, you can log in and go to “My Account.” From there you can opt out of our mailing list by updating “Mail Preferences” under the “Settings” drop-down menu.
How do we secure customer information?
We use 256 bit encryption to protect our customers’ information. When you are on our site, any data you send us is protected using secure Transport Layer Security (TLS). For Sailrite employees, access rights to customer information are based on job function and their role at the company. Requests for additional access involve approval from a manager or executive. We scan for software vulnerabilities using a combination of third-party and Sailrite-designed tools.
Do we share customer information?
We do not share our customers’ personal information with companies, organizations or individuals outside of Sailrite unless the following applies:
For external processing.
For fraud protection.
For legal reasons.
We will share personal information with companies, organizations or individuals outside of Sailrite if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Sailrite, our users or the public as required or permitted by law.
For more information on what customer information we share with third parties, please read our full Cookies Policy.
Mobile Program Terms of Service
Last modified on September 23, 2021.
The Sailrite mobile message service (the "Service") is operated by Sailrite Enterprises Inc. (“Sailrite”, “we” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information (e.g., order updates, account alerts, etc.) and other marketing offers (e.g., cart reminders) from Sailrite via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to 724578. You'll receive a one-time opt-out confirmation text message. For Service support or assistance, text HELP to 724578 or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete and up-to-date information with us related to your receipt of messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Do we keep customer information?
If a customer contacts us with with a technical question and a support case is created, we keep a log of this in our system indefinitely in case the issue arises again. This also helps us find issues with products and services on a larger scale in order to assist other customers who may have the same questions. These support cases can be deleted at the customer’s request, however doing so would prevent the customer from referencing the information/videos that were sent to help solve their problem.
What rights do customers have regarding their information?
At any time, you can choose to have any of the personal information you have provided us in the past deleted without needing a specific reason. This is known as the “right to be forgotten” and to do so, please contact our Data Protection Officer at firstname.lastname@example.org. We will deactivate your account and remove your email address, password, credit card information and phone number from our system. We cannot purge your order history; however, some basic information such as name and billing address will remain in our system but will not be used to contact you. Accounts with no order history will be removed entirely.
You also have the right to know what personal information we have stored and how it is processed and to receive a copy of your data in a structured, machine-readable format. You have the right to rectify this information if it is inaccurate or incomplete, as well as the right to block or suppress the processing of your personal data. You have the right to retain and reuse your personal data for your own purposes. For any questions regarding your personal information, please contact us at the address listed above. Finally, you have the right to object to your data being used. For example, this means opting out of direct marketing campaigns such as unsubscribing from email lists. To do so, simply click the “Unsubscribe” link at the bottom of any Sailrite email. You will still receive transactional emails, such as order confirmation emails and shipping confirmation emails, anytime you place an order.
Will you share my photos, emails and letters?
We welcome your project photos, emails and letters. In fact, we love receiving them! Any photos or letters we receive may be used on our website, social media pages, catalog, emails, advertising or shared with our vendors unless otherwise informed prior to use.
How do I opt out of emails?
If you no longer wish to receive marketing emails from Sailrite, you can give us a call or open an online support case. You can also click the “Unsubscribe” link at the bottom of any Sailrite email. On the website, you can enter your email address into any email sign-up field and unsubscribe from there. If you unsubscribe from marketing emails, you will no longer receive new product announcements and potential discount offers.
Are children allowed to use Sailrite.com?
Children’s privacy is important to Sailrite. If you are under 18, you may use Sailrite.com with the consent and involvement of a parent or guardian. We do not knowingly collect personal information from children without the consent of the child’s parent or guardian.
What choices do customers have regarding their information?
As stated above, you can choose not to provide information or to ask for information to be purged. Aggressive protection of information may impede the ability to make a purchase or create a Sailrite account.
Sailrite Cookies Policy
When you browse our site, you consent to us placing cookies on your computer or device unless you have turned them off for your browser. Not allowing cookies on your computer will disable certain aspects of website functionality, including our shopping cart and the ability to go back to a previously viewed page. Therefore, we recommend that you do not disable cookies in order to have a complete user experience.
There are three types of cookies we use at Sailrite.com.
- Essential cookies: These cookies are essential for providing certain website features to you. If you have a Sailrite.com account and opt out of these cookies, you would not be able to log in to your account or place an order.
- Functionality cookies: These cookies enable your computer to remember your preferences on our site, such as remembering your log-in details so you don’t have to log in each time you visit our site.
- Performance cookies: These are third-party cookies that enable us to gather data about how visitors use the site. We use trusted third-party platforms Google Analytics, Shopper Approved and Disqus to help us understand how you use our site and ways that we can improve your experience. These cookies may track things such as how much time you spend on the site and the pages that you visit so we can continue to offer you the products and services that interest you the most. We also use social media buttons and/or plug-ins on this site that allow you to connect with your social networks.
Frequently Asked Questions
What are cookies?
Cookies are small files of letters and numbers that are stored on your internet browser or device. Cookies remember things that a web user has done in the past to improve experiences, such as remembering a log-in or items left in a shopping cart. Cookies are not dangerous, are not computer programs and cannot be used to spread viruses.
What happens if I opt out of cookies?
If you opt out of cookies for Sailrite.com, you will not be able to place orders on our website. You will be able to browse, but the functionality will be flawed and limited.
How do I opt out of cookies?
You can manage the cookies you allow on your computer and/or device using the internet browser that you use. You will be able to opt out of some or all types of cookies. Your browser’s help feature should be able to provide more details.
Remember, if you opt out of all cookies for Sailrite.com, as mentioned above, you will not be able to place online orders; however, you can still call in and place an order over the phone.