Spare part and cleat instructions when most needed
So glad this was available as spare part. Really good service from Sailrite with installation instructions via email.
Just what I needed to fix my machine
Repair in the age of videos
I have used my machine for major sail and bimini repair on my 64 foot Tayana, as well as upholstery repair. No problems but after two years it broke. Took a picture and sent to Sailrite, looked at a video, ordered part, repaired, and back in business for about 14 bucks.
Technical support is first class !
I was fooling around with my LSZ 1 and jammed a piece of hard plastic under the needle arm which resulted in breaking the needle crank arm inside the machine. I was right in the middle of a cushion project and thought it would be delayed for weeks while the machine wad sent in for repair. Eric Grant assured me I could replace the $10.95 part myself and the tech support group sent me a 'how to' video. I overnighter the part and since the shipping charges were not increased by adding some needed supplies I ordered them at the same time. By the next day the part arrived, was installed and I was back in business.
The support from Sailrite is great. You couldn't ask for a better company to do business with.
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