Poor design and material
The shuttle driver is easily bent out of shape due to the soft metal construction. Replacement is then necessary. The design is such that accessing its screws for timing setting is very cumbersome, which makes the procedure tedious and unreliable. Unfortunately the procedure is not infrequently required. Better material and design are strongly suggested.
We would like to send a new part for you to install and test. This part should not need to be replaced frequently but can deform when there is a severe collision while sewing. We will contact you privately as well.
This customer did not respond via the Shopper Approved Customer Resolution Center, but it’s possible the issue was resolved through another Sailrite communication line, in which case the review was unable to be updated.